New West Truck Centres and Dunlop join forces.

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  • Cranbrook
  • Service
Pay
  • $25- $30 an hour
Job type
  • Full-Time
  • Service
Shift and schedule
  • 8 hour shift
  • Monday - Friday

Treated Well.

Your direct manager is well-respected and a knowledgeable leader who always remain calm and collected, even in the most challenging situations. They genuinely care about the service advisors and take the time to listen to their concerns, offering guidance and support when needed.

Trained Well

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career.

Paid Well.

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. The salary range for this position is $25 - $30 per hour (based on experience and education).

Job Roles

Service Orders

100%

Percent of Time

  • Obtain as much information about the customer and vehicle data upon their arrival.
  • Open Repair Orders using the dealer management system (Proceed)
  • Inform the customer of all promotions and services provided by the dealership, including Parts and New Truck Sales.
  • Verify the customer’s method of payment before the required repairs begin. Direct them to the Credit department to arrange credit approval, if necessary.
  • Ensure accuracy of customer data in our computer system.
  • Obtain, verify and double check that you have the correct truck/vehicle serial/VIN number, mileage, company, contact names and phone numbers on all required documents.
  • Other duties as assigned.

3 things to be successful as a Service Writer

  • Internal drive & curiosity to get to Why
  • Always willing to help out
  • Never stop learning

Experience

  • Outstanding customer service skills (mandatory)
  • Experience in the heavy duty trucks or automotive, especially with Commercial Vehicle experience
  • Basic understanding and ability to operate a computer including Microsoft Office programs and internal programs
  • Must be able to work in a high pressure environment safely
  • Must be able to present yourself in a positive, professional manner to colleagues and customers
  • Ability to effectively present information and respond to questions from co-workers, managers, customers and the general public

Education/Certification

  • · High School Diploma with Post secondary Education related to business operations.

Benefits

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Relocation assistance
  • RRSP match
  • Tuition reimbursement
  • Vision care

Everyone's Welcome

We welcome all qualified candidates to apply, the diversity of our workforce reflects the communities and customers we serve.

Apply Now

Awards

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